Keys to Retaining Customers, Repeating Sales, and Getting More Referrals

This insightful workshop focuses on the strategies necessary to retain customers and encourage repeat sales while generating valuable referrals.

Participants will learn the importance of customer satisfaction, effective communication, and relationship management.

You will learn how to create memorable experiences that keep customers coming back for more and keep your business thriving.

29 July 2025

Half-Day

In-Person/Online

₦99,000.00

Is your organization looking for practical, results-driven solutions to these critical business challenges?

How can we turn first-time buyers into loyal customers who repeat purchases and actively refer our brand to others?
What strategies can we use to re-engage inactive customers who once bought from us but have since gone silent?
How do we win back lost customers who have switched to competitors?
What proven methods can help us replicate our existing success with new customers unfamiliar with our products or services?

In this highly interactive and action-oriented session, your managers and frontline teams will be equipped with:

A proven Customer Engagement Toolkit
A structured 90-Day Action Plan to reengage, retain, and grow your customer base
Practical strategies to create lasting relationships and drive sustainable business success

Developed vital skills in engaging with customers and handling their inquiries
Learn how to make customers come back again and again, buy from you, and refer you to others
Discuss the customer service best practices required to take your organization from good to great
Explore different communication channels for connecting with customers online and offline
Master techniques for dealing with difficult and dissatisfied customers effectively
Discover ways you can add value to customer relationships and exceed expectations
Implement appropriate strategies and tools for restoring dormant and old customers.

Retail Managers: Leaders in retail environments looking to enhance customer loyalty and sales performance.
Remote Workers: Employees working from home who want to understand customer retention strategies in a digital landscape.
Marketing Managers: Professionals responsible for campaigns who need insights into customer retention and referral generation.
Business Development Managers: Individuals focused on growth strategies that involve building lasting customer relationships.
Customer Service Professionals: Frontline representatives seeking to improve their service delivery and enhance customer satisfaction.
Sales and Marketing Professionals: Those working at the intersection of sales and marketing who want to learn effective techniques for retaining customers and boosting referrals.